Frequently asked questions (FAQ)
It's easy! Once you're done selecting your item(s), add them to your cart and proceed to checkout. If you have an eyecloud account, log in here and complete your order. If you are a guest, proceed by entering your email address, shipping details, preferred payment method, and then submit your order.
If your aim is to correct your vision, you will need to provide us your prescription. You can either enter it manually, or upload a copy image of it after checkout, or leave it blank and our customer care team will contact you to collect it from you. *Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time. If you are shopping for only a frame, you can order without a prescription.
Changed your mind? No worries. As long as your order is still in good condition, you have the option to return/exchange it within 30 days after the delivery date. Read more about our returns and exchanges policy.
You can click on the search button located on the top right corner to find the product(s) you are seeking. Or you can refer to the top of the page and select the category and sub-category you want. Following this step, you can further refine your search based on your preferences by using the filter on the top left corner.
YES! At eyecloud, we source all our products directly from authorized distributors and manufacturers. Our frames' materials include high-quality and sustainable acetate, steel, and titanium – guaranteeing a high degree of resistance to corrosion and breakage.
We want you to enjoy your new eyewear and also have the clearest vision. Therefore, you'll need to have a valid prescription with the following values: your sphere value, your cylinder and axes values (if applicable), and your pupillary distance (PD) value. After checking-out, you can choose one of 3 available options: either enter it manually, or upload a copy image of it, or leave it blank and someone from our customer care team will contact you right away to collect it from you. *Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time.
Unfortunately, no. This is because eyeglasses prescription and contact lenses prescription are two different things. Contact lenses sit directly on the cornea of your eye and as such, their prescription specifications differ from your glasses prescription that is more comprehensive for your vision.
Simply use a ruler to measure, in mm (millimeters), your features according to the below guide: The frame width: Measure the entire horizontal front of the frame (from the outermost edge of both ends) Approx. 40mil - 62mil The bridge: The distance in between lenses (the part that covers the bridge of your nose) Approx. 14mil - 24mil The temple arms: The length of the temple piece (also known as the arm piece that rests behind your ear) Approx. 120mil - 150mil
With so many designs to choose from at eyecloud, knowing which frame suits you best will bring out your unique facial contours.
Face a mirror and take a close look to see which of the following face shapes match yours: round, square, oval, heart, or diamond.
Round-shaped faces are relatively equal in width and length. They look great in frames that add extra depth and definition - we're talking bold angular frames such as cat-eye.
Square-shaped faces are widest at the jaw and forehead. They look more defied in round frames that soften the face's strong angular features.
Oval-shaped faces feature softly wider and higher cheekbones. People with this face shape can easily pull off almost any style, especially wide oversized frames — square, trapezoid, and rectangular.
Heart-shaped faces are widest at the forehead, along with higher cheekbones and a narrow chin. They look brightest and best in thin round and oval-shaped frames.
Diamond-shaped faces are characterized by full cheeks and narrow forehead and jawline. That's why oval frames are best as they balance this shape's unique features. Click here(link) to find the right frame for you.
In the unlikely event that something happens with your purchase of sunglasses, eyeglasses, blue light glasses, or reading glasses, we offer a 2-year warranty on all products from the following brands:
- - 30Sundays
- - BlackOut
- - Spectus
- - Babamio
On all other brands, we offer a 1-year warranty.
Your frame should fit your face properly, as it can affect the quality of your vision and your comfort. Kindly refer to this video to learn more about how to adjust your frame at home. If you went through the pinpointed steps and the frame still doesn't fit, contact our customer care team, who's available 24/7 to assist you further.
The eyecloud lens lab uses high quality lenses that are manufactured with German technology.
For the time being, we only supply single vision lenses. But more choices will be available soon!
If you have previously purchased a frame from us and need to upgrade your prescription or replace your lenses, email us at customercare@eyecloud.com and we'll assist you right away. *Currently, we only fit lenses in frames purchased from eyecloud.
Lens coatings work on enhancing the performance and appearance of your glasses. All our lenses come with a standard anti-reflection coating and a scratch-resistant coating.
A prescription brings you one step closer to achieving a crystal clear vision. Kindly verify that you have provided us with the correct values/image of your prescription upon placing your order. In case of any error, contact our customer care team who’s available 24/7 or send us an email at customercare@eyecloud.com
Spherical or Sphere (SPH) refers to the main correction in the prescription. Minus (-) values are for nearsightedness, and Plus (+) values are for farsightedness. If ""PL"" or ""Plano"" is written for either SPH value on your prescription, you should select a value of 0.00.
Cylindrical or Cylinder (CYL) refers to a correction for astigmatism. It can be either positive (+) or negative (-). A Cylindrical value will always have an Axis value. If ""DS"" or ""SPH"" is noted in the CYL space on your prescription, then you have no astigmatism. In that case, you should enter 0.00 for the Cylindrical and Axis values.
Pupillary Distance (PD) refers to the distance between your pupils' centers and determines where you look through your glasses lens. This value must be accurate (the average adult's single PD is between 54-74 mm; kids' are between 43-58 mm).
At present, we do not work directly with any insurance company. Please check with your insurance provider on whether you can claim your prescription glasses on your insurance (we can provide you any additional documents you may need such as invoices, receipts, eye test form, etc.)
At eyecloud, we make sure to give you an easy and convenient online shopping experience. Therefore, we've included the frames' details which you can refer to in order to see if they match your specifications. For further assistance, contact our customer care team who's available 24/7.
Complex orders usually involve bifocal and varifocal lenses. At the moment, this service does not apply to online orders. You can always visit one of our stores and share your complex order's details with our qualified team who will assist you straight away.
Blue light is everywhere: we get exposed to it when outdoors and when we face artificial sources of it such as LED and fluorescent lighting (we're talking smartphones, computers, tv screens, tablets, etc.).
Blue light is beneficial in daylight because it boosts our attention and mood. But as a result of overexposing ourselves to artificial light in recent years, we're facing its negative consequences such as eye strain, dry eyes, insomnia, and headaches.
The human eye is not equipped to block the blue light: the front part of our eye (the cornea) is efficient at blocking the harmful UV rays from reaching the light-sensitive area at the back of the eye (retina). When it comes to blue light, almost all of it passes through the cornea to reach the retina, making the eye susceptible to damage.
The solution: Blue light blocking glasses. They filter out up to 30-100% of the blue light to protect your eyes from glare and reduce potential damage to your retina. They're also very flattering and fashionable! Get your blue light glasses from eyecloud to give your eyes a well-deserved rest and look extra-awesome while doing so.
If you have 20/20 vision and don't wear prescription glasses, you might still suffer from digital eye strain, especially since we're all more connected to our digital screens than ever before. Therefore, blue light glasses are essential for you: their lenses absorb the harmful rays, leaving your eyes feeling comfortable and rested while facing any digital device.
The answer to this is no. Sunglasses are usually designed to filter the UV light, while blue light glasses protect your eyes from harmful artificial light emitted from digital screens to avoid the consequences (headache, eye strain, insomnia, dry eyes, etc.).
It is technically okay to wear blue light glasses outside, but you might also notice that they can have more glare when worn under the sun. This is caused by the strong sun glare that reflects off of the lenses. Therefore, the best way to protect your eyes when in the sunlight is by wearing sunglasses.
Melatonin is a hormone that our brain produces in response to darkness, which helps us fall asleep fast. The exposure to blue light in the evening tricks our brain into thinking it’s daytime, thus leading to low melatonin production and a poor sleep quality. Therefore, wearing blue light blocking glasses while using LED devices like your smartphone or laptop at night will filter out the harmful blue light, increase melatonin production, and help you have a peaceful sleep.
The best time to wear blue light glasses would be any time you get exposed to it — while using your laptop, watching tv, or scrolling through your smartphone.
Everyone! No matter your age, your prescription, or your lifestyle, you can choose to wear contact lenses. If you're comfortable putting them on and taking them off, there’s really nothing stopping you. Do check with your eye doctor to make sure you're a candidate for contact lens wear.
Wearing contact lenses is very safe, as long as you follow your eye doctor's instructions regarding how to care for them, how long to wear them, and how frequently you must replace them.
Contact lens wear is not a matter of age. They can be safely worn by young children, teens, and adults. As soon as one starts needing vision correction, they should first consult their eye doctor, who will then decide if it's right for them.
Yes, you certainly can. Eye doctors even recommend contact lenses because they are safer; unlike eyeglasses, they provide a clear vision, have no frames to get into your line of sight, are unlikely to fall out, and let you easily wear your headgear or goggles.
Yes. Contact lenses that correct Astigmatism are called Toric lenses. They are specially designed to correct the vision issues that arise from having an irregularly shaped cornea.
Caring for your contact lenses helps keep your eyes healthy and feeling comfortable.
*You must clean and disinfect every contact lens you remove from your eye.** You must follow the appropriate replacement schedule.
- When handling your contact lenses, make sure to wash your hands with a mild soap that doesn’t have perfumes, oils, or lotions so that your eyes don't get irritated.
- Always use a disinfecting solution, eye drops, and enzymatic cleaners when cleaning and storing your contact lenses.
- To clean each contact lens, rub it gently with your index finger in the palm of your hand to remove surface buildup.
- You must clean your lens case every time you use it with a sterile solution and let it air dry (the case should be replaced every 3 months).
Yes. Color contact lenses are designed to enhance/change your natural eye color. If you need vision correction, prescription colored contacts are also available.
Because contact lenses are medical devices, it's important to have your eyes checked by an eye doctor to make sure it’s okay for you to wear contacts. Then he/she can write you a prescription for your new pair of contact lenses.
The cost of contact lenses varies depending on the type of contact lenses you're buying, their brand, their replacement schedule, and the number of lenses you purchase.
Redness, irritation, and dryness are common symptoms you might encounter if you leave your contacts in when you sleep. Therefore, it's important to take off the contact lenses before going to sleep or even napping, to give your eyes a break and let the cornea breathe.
Here are different types of contact lenses:
Soft contact lenses come in two primary forms: daily wear and extended wear. They're made from thin material and water.
Daily-wear soft lenses are the most comfortable and are available in a variety of tinted colors too. Extended-wear soft lenses offer the same advantages as daily-wear lenses. They can be worn for an extended period (weekly, bi-weekly, monthly, or yearly).
Hard contact lenses offer a clearer vision with certain eye conditions - Bifocal lenses, Toric lenses, etc.
Getting used to wearing contact lenses can take some time, and you may find it to be a little uncomfortable at first. But it's worth it for the clarity they can give you! The adjustment period to new contact lenses varies from one day to up to two weeks, depending on each person as well as on the type of prescription and the brand of contact lenses prescribed.
You must frequently replace your contact lenses so that your eyes can stay healthy and comfortable. Therefore, it’s essential to know the lifespan of your lenses and change them accordingly (all contact lenses still need to be taken out and stored in a fresh solution each night):
Daily Disposable contact lenses: these lenses need to be tossed out after one day of wear (at the end of the day), so there’s no need to remember to replace them.
Weekly/bi-weekly disposable contact lenses: these lenses need to be replaced after a week (if they're weekly lenses) /two weeks (if they are bi-weekly lenses) of wear.
Monthly disposable contact lenses: these lenses need to be replaced every 30 days (if they are monthly lenses) or quarterly (if they were 90-day lenses).
Even if you don’t wear your contacts every day, you still need to follow the suggested replacement schedule.
It's absolutely important not to share contact lenses with anyone. Trying on someone else's contact lenses or lending out yours can spread infection and lead to serious eye complications.